Need help with your account, a payment question or a game that will not load? Support is available for account-related issues, technical concerns and general feedback. Choose the contact option that suits your enquiry and include your account email and a short description of the issue. For payment questions, mention the payment method and transaction date. Please do not send passwords, card numbers or identity documents by email.
| Department | Contact |
|---|---|
| Customer support - account access, payments and technical issues | [email protected] |
| General enquiries - website questions and feedback | [email protected] |
| Affiliate enquiries - partnership questions | [email protected] |
| Phone support - account and general enquiries | +61 2 8317 4692 |
| Working hours - Australian Eastern Time | Email: 24/7. Phone: Mon-Fri, 09:00-18:00. |
Email Support
Email is the best way to contact us for detailed requests, account issues or when you need to send documents or explanations. Please include a clear subject line and your up-to-date contact details, account ID and any relevant attachments to avoid delays. We aim to respond promptly and may ask for further information if needed.
Contact Form
Response Time
Most support enquiries receive a reply within one business day. Response times can vary depending on the type of request, and more complex issues may take longer to resolve. For account or payment questions, include the relevant details in your message so support can understand what you need. Live chat is available for assistance.
Feedback
Have a suggestion, idea or bug to report? Tell us - we read every message. Send feedback via live chat, email or the feedback form and our team will review it carefully. Your input helps shape site features, improves promotions and smooths gameplay. Thanks for helping us make the site better.